ERP: enterprise relationship management system

ERP (Enterprise Resource Planning System)

Firstly, it is a unified business management system that could include everything from cold calls and marketing campaigns to a client order delivery.

Secondly, ERP - management system for a mass produced product.

Using ERP concept currently involves some computer program which describes the existing production process. This program allows you to instantly get a data on how sales will grow with an increase in prices by 3%, or a number of materials and components necessary to deliver to the company and further to the workshop at the precise moment when it is required for the production without creating warehouses and intrashop inventories.

The ERP system ensures the functioning of the main parts of the organization, such as:
 

Production

It includes resource calculation, planning, document management, workshop management, quality control, control of technological process, materials specification.

Finance

It allows you to manage cash flow, accounts, contracts, calculate accounts payable and receivable, fixed assets etc.

Human resources

Allows you to keep records of wages and personnel (acceptance and dismissal from work, benefits, compensation, training, pay, labor time calculation and attendance).

Projects

Implies costing, invoicing, management of the overall activities, control of time, cost analysis.

Customer Relationship Management

It includes sales and marketing, customer service, customer contact and after-sales service.

Data storage

It includes information about the product in the warehouse, information about customers, suppliers and staff.

Thus, each of the divisions can easily share information and interact with each other. Such a comprehensive approach to a business ensures cost reduction and increases the quantity of goods produced per time unit.

The ERP system - a kind of a mirror in which Your business may be reflected.